Licensing and Legal Information
This page sets out the licensing details, regulatory framework, and legal obligations applicable to the operation of Westace Casino. All information provided herein is intended to ensure full transparency with respect to the legal standing of the operator and the regulatory environment within which services are delivered to players in New Zealand and other permitted jurisdictions.
1. Operator Details
Westace Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao, with registered office at Julianaplein 36, Willemstad, Curaçao. The company’s registration number is 152125.
All gaming services offered through westace-casino-nz.com are provided by Dama N.V. acting as the principal operator. Any communications, complaints, or legal correspondence relating to the operation of the platform should be directed to the operator at the address stated above or via the contact methods available on the website.
2. Gaming Licence
2.1 Licence Details
Westace Casino holds a valid gaming licence issued under the regulatory authority of the Government of Curaçao. The licence is issued by Antillephone N.V., an entity authorised to sublicense online gaming operators on behalf of the Curaçao gaming authority.
- Licence Number: 8048/JAZ
- Licence Type: Online Gaming Master Licence (Class I, II, III, and IV)
- Issuing Authority: Antillephone N.V. on behalf of the Curaçao eGaming Licensing Authority
- Jurisdiction of Issue: Curaçao, Kingdom of the Netherlands
2.2 Scope of Licensed Activities
The licence authorises the operator to conduct the following categories of online gaming activity:
- Online casino games, including slots, table games, and live dealer games
- Sports betting and virtual sports wagering
- Poker and other card-based gaming formats
- Promotional and bonus-based gaming activities
All games and wagering activities offered on the platform are conducted in accordance with the terms and conditions of the above licence and applicable Curaçao gaming regulations.
3. Territory of Services and Eligibility
3.1 Geographic Scope
Westace Casino offers its services to eligible players in New Zealand and a number of other permitted jurisdictions. The operator does not accept registrations or wagers from individuals located in jurisdictions where online gambling is prohibited by applicable local law, or from jurisdictions that have been specifically excluded under the operator’s Terms and Conditions.
It is the sole responsibility of the player to verify that accessing and using the platform is lawful in their jurisdiction prior to registration or wagering.
3.2 Age Restriction
Access to Westace Casino is strictly limited to individuals who are 18 years of age or older. The operator maintains a zero-tolerance policy regarding underage gambling. Players are required to confirm their age upon registration, and the operator reserves the right to request documentary proof of age at any stage of the customer relationship.
Any account found to belong to a person under the age of 18 will be suspended immediately, all associated funds will be withheld pending investigation, and the matter will be referred to the relevant authorities where required by law.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 AML Framework
Westace Casino operates in accordance with internationally recognised anti-money laundering (AML) standards, including the recommendations of the Financial Action Task Force (FATF). The operator maintains an internal AML programme that includes the following components:
- Customer due diligence (CDD) procedures applied at onboarding and throughout the customer relationship
- Enhanced due diligence (EDD) for high-risk customers, politically exposed persons (PEPs), and high-volume transactions
- Ongoing transaction monitoring to detect suspicious activity
- Reporting obligations to the relevant financial intelligence units in applicable jurisdictions
- Internal record-keeping and audit trails maintained for a minimum of five years
4.2 KYC Verification Requirements
Prior to processing withdrawals or where required by risk assessment, players will be asked to complete identity verification (KYC). Required documentation may include, but is not limited to:
- Government-issued photographic identification (passport, national identity card, or driver’s licence)
- Proof of residential address dated within the past three months (utility bill or bank statement)
- Proof of payment method ownership
- Source of funds documentation where applicable
Failure to provide satisfactory documentation within the timeframe specified by the operator may result in the suspension of the account and the withholding of funds pending compliance review. The operator reserves the right to report suspicious activity to the relevant authorities without notice to the customer.
5. Data Protection and Privacy
Westace Casino processes personal data in accordance with applicable data protection legislation, including the principles derived from the General Data Protection Regulation (GDPR) and relevant local data protection frameworks.
Personal data collected from players is used exclusively for the purposes of:
- Account registration and identity verification
- Processing deposits, withdrawals, and bonuses
- Compliance with legal and regulatory obligations
- Detection and prevention of fraud, money laundering, and other unlawful activity
- Customer support and dispute resolution
The operator implements appropriate technical and organisational measures to ensure the security and confidentiality of personal data. Data is not sold or transferred to third parties except where required for the fulfilment of services, compliance with legal obligations, or as otherwise disclosed in the operator’s Privacy Policy.
Players retain the right to access, rectify, and in applicable circumstances request the deletion of their personal data, subject to any overriding legal retention obligations. Full details are set out in the Privacy Policy.
6. Responsible Gambling
6.1 Commitment to Player Protection
Westace Casino is committed to promoting responsible gambling and minimising the risk of gambling-related harm. The operator recognises that a minority of players may develop problematic gambling behaviours and has implemented a range of tools and procedures to assist affected individuals.
6.2 Player-Controlled Responsible Gambling Tools
Players may access the following tools through their account settings or by contacting customer support:
- Deposit limits: Set daily, weekly, or monthly maximum deposit amounts
- Loss limits: Restrict the maximum amount that may be lost within a defined period
- Session time limits: Limit the duration of individual gaming sessions
- Reality check notifications: Receive periodic reminders of time spent on the platform
- Self-exclusion: Request temporary or permanent exclusion from the platform
- Account cooling-off period: Temporarily suspend account access without permanent closure
6.3 Support Resources
Players who believe they may be experiencing gambling-related difficulties are encouraged to seek assistance. Independent support is available through the following organisations:
- Gambling Help Online – 1800 858 858 (available to New Zealand and Australian residents)
- Problem Gambling Foundation of New Zealand
- Gamblers Anonymous
The operator does not discriminate against players who exercise responsible gambling tools and will not seek to discourage the use of any protective measure.
7. Dispute Resolution
7.1 Internal Complaints Procedure
Players who have a complaint relating to the operation of their account, game outcomes, bonus terms, or any other matter should contact the Westace Casino customer support team in the first instance. Complaints may be submitted via:
- Live chat, available directly on the website
- Email, via the contact address listed on the Contact Us page
The operator undertakes to acknowledge all complaints within 48 hours and to provide a substantive response within 14 calendar days of receipt. Where additional time is required to investigate a complaint, the player will be notified accordingly.
7.2 Alternative Dispute Resolution
In the event that a complaint cannot be resolved to the satisfaction of the player through the internal complaints process, the player may refer the matter to an independent alternative dispute resolution (ADR) body. The operator operates under the jurisdiction of Curaçao eGaming, and disputes that remain unresolved internally may be escalated to:
- Antillephone N.V. – the issuing sublicensee, via the dispute submission process outlined in the operator’s Terms and Conditions
Players are advised that the use of internal dispute resolution procedures does not limit or prejudice any legal rights the player may have under applicable consumer protection or gambling legislation in their jurisdiction of residence.
8. Regulatory Compliance and Legal Notices
The operator is required to comply with all applicable conditions attached to its gaming licence, including requirements relating to fair gaming, player fund protection, responsible gambling, and anti-money laundering. Game outcomes on the Westace Casino platform are determined by certified random number generation (RNG) systems, which are subject to independent testing and certification.
The operator does not warrant that access to the platform is lawful in all jurisdictions. Players are solely responsible for ensuring compliance with the laws of their country or territory of residence before using the service.
This page is subject to periodic review and update. Where material changes are made to the information set out herein, notice will be provided through the platform in accordance with the operator’s Terms and Conditions. Players are encouraged to review this page regularly to remain informed of the operator’s current licensing and regulatory status.
Last reviewed: April 2026