Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern the relationship between you and Westace Casino, operated from Level 33, ANZ Centre, 23-29 Albert Street, Auckland 1010, New Zealand. By registering an account, accessing the website at westace-casino-nz.com, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you disagree with any part of these Terms, you must not use our platform.
These Terms apply to all services offered by Westace Casino, including but not limited to online pokies, live casino games, crash games, table games, and promotional offers. We reserve the right to amend these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes your acceptance of those changes.

2. Eligibility and Registration

2.1 Age Requirement

Westace Casino strictly prohibits gambling by persons under the age of 18. This is a legal requirement under the Gambling Act 2003 and a firm condition of your account with us. By creating an account, you declare that you are at least 18 years of age. We reserve the right to request proof of age at any time, and any account found to belong to an underage person will be immediately closed, with all funds frozen pending investigation.

2.2 Eligibility Criteria

To register and maintain an account at Westace Casino, you must meet all of the following conditions:

• Be at least 18 years of age
• Not be subject to a self-exclusion order or voluntary exclusion agreement with any gambling operator
• Not be registered on any national self-exclusion register applicable to your jurisdiction
• Have the legal capacity to enter into binding agreements
• Not be acting on behalf of any other person
• Not be a resident of a jurisdiction where online gambling is explicitly prohibited by applicable law

2.3 One Account Per Person

Each player is permitted to hold one account only. Creating duplicate accounts, whether under the same identity or using alternative personal details, is strictly prohibited. Where duplicate accounts are identified, all accounts may be closed and any balances held may be forfeited. This policy exists to protect the integrity of our bonus system and to comply with our anti-money laundering obligations.

2.4 Registration Details

When registering your account, you must provide accurate, complete, and truthful information. This includes your legal full name, date of birth, residential address, email address, and phone number. You are responsible for keeping your account information current. Westace Casino is not liable for losses arising from inaccurate information provided during registration.

3. Identity Verification (KYC)

3.1 Verification Requirements

Westace Casino is required to verify the identity of all players prior to processing withdrawals and in certain other circumstances, including when a player has accumulated significant activity or when we identify unusual transaction patterns. This is a legal obligation under our licence conditions and consistent with New Zealand’s Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).
Verification documents you may be asked to provide include:

• A valid government-issued photo ID (such as a New Zealand passport or driver’s licence)
• A recent utility bill, bank statement, or other document confirming your residential address (issued within the last three months)
• Proof of payment method ownership (for example, a partial card scan or screenshot of a digital wallet)
• Source of funds documentation where required by our compliance team

3.2 Verification Timing

We recommend completing your verification shortly after registration rather than waiting until you request a withdrawal. Withdrawals will not be processed until verification is complete. Delays caused by incomplete or unclear documentation are the responsibility of the player.

3.3 Refusal to Verify

If you fail to provide satisfactory verification documents within a reasonable period, or if the documents provided cannot be authenticated, we reserve the right to restrict account functionality, suspend withdrawals, and ultimately close the account. Funds held in such accounts will be dealt with in accordance with our obligations under applicable anti-money laundering legislation.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

Westace Casino accepts deposits and withdrawals through the following methods:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• USDT (Tether)

All deposits are credited in New Zealand dollars (NZD) or converted at the prevailing rate applicable at the time of the transaction. Cryptocurrency deposits are converted to your account’s base currency at the rate active at the time of receipt.

4.2 Minimum and Maximum Transaction Limits

Minimum and maximum deposit and withdrawal limits vary by payment method and may be adjusted from time to time. The current applicable limits are displayed in the cashier section of your account. We recommend reviewing those limits before initiating any transaction.

4.3 Withdrawal Processing

Westace Casino is committed to processing withdrawal requests promptly. Withdrawal requests are reviewed by our payments team within three business days of submission. Once approved internally, the delivery timeframe depends on your chosen payment method:

• Cryptocurrency withdrawals are typically completed within 24 hours of internal approval
• Digital wallet withdrawals follow a comparable timeline
• Card withdrawals may take additional business days depending on your card issuer

Withdrawals will only be processed to a payment method verified in your name. We do not send funds to third parties under any circumstances.

4.4 Currency

Your account operates in New Zealand dollars (NZD). All balances, deposits, withdrawals, and bonuses are displayed in NZD unless you have selected a different base currency. Currency conversion costs, where applicable, are covered by the player.

4.5 Transaction Responsibility

You are responsible for all transactions made from your account. If you believe a transaction has been processed in error, you must contact our support team at support@westace-casino-nz.com as soon as possible. We will investigate all such reports and respond within a reasonable period.

5. Bonuses and Promotions

5.1 Welcome Offer

New players at Westace Casino may be eligible for a welcome bonus upon making their first qualifying deposit. The current welcome offer includes a 120% deposit match bonus and up to 250 free spins. A no deposit bonus of NZ$10 may also be available to eligible new registrants. The precise terms of each promotion, including minimum deposit amounts, wagering requirements, eligible games, and expiry conditions, are set out on the relevant promotions page and form part of these Terms by reference.

5.2 Wagering Requirements

All bonus funds and free spin winnings are subject to wagering requirements before they can be converted to withdrawable cash. Wagering requirements specify how many times the bonus amount (or bonus plus deposit, depending on the offer) must be bet on eligible games before a withdrawal can be made. Game contribution rates differ across the casino library. Pokies typically contribute 100%, while table games, live casino, and certain other formats contribute at a reduced rate or not at all. The specific contribution rates for each promotion are listed in the individual bonus terms.

5.3 Bonus Conditions

• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion terms
• Bonuses are intended for entertainment purposes and may not be used in a manner designed to guarantee profit regardless of outcome
• Players using betting strategies that exploit bonus mechanics may have bonuses removed and winnings voided
• Free spin winnings are credited as bonus funds, not as real cash, and remain subject to wagering requirements
• Bonuses expire if wagering requirements are not met within the specified time window
• Westace Casino reserves the right to modify, suspend, or withdraw any promotion at any time

5.4 Bonus Abuse

Abuse of the bonus system, including but not limited to creating multiple accounts to claim a promotion more than once, coordinating with other players to manipulate bonus outcomes, or using bots to meet wagering requirements, will result in the immediate cancellation of the bonus and potentially the closure of the account. Any associated winnings may be voided.

6. Game Rules and Fair Play

6.1 Game Providers

The Westace Casino game library is supplied by licensed third-party software providers, including Evolution, Play’n GO, PG Soft, Pragmatic Play, BGaming, Evoplay, Playtech Live, Spribe, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, and 100HP Gaming. All games operate on certified random number generators (RNG) that are independently audited for fairness.

6.2 Game Outcomes

Game results at Westace Casino are determined solely by the relevant RNG or live game mechanics and are not influenced by previous rounds, account history, or any other factor. The casino has no ability to adjust individual game outcomes. Return-to-player (RTP) percentages for each game are set by the provider and represent the theoretical long-term average payout, not a guarantee of returns on any individual session.

6.3 Technical Failures

In the event of a technical fault during gameplay, including disconnection, server error, or software malfunction, the outcome of an incomplete game round may be recorded by our system. Where a round cannot be completed or the outcome is unclear due to a technical issue, we will resolve the matter in line with the game provider’s documented procedures. We are not liable for losses caused by issues beyond our reasonable control, including internet service provider failures on your end.

6.4 Void Bets and Errors

Westace Casino reserves the right to void bets placed on the basis of an obvious error, including incorrect odds, malfunction-generated multipliers, or software bugs that produce results outside normal game parameters. You will be notified of any such void, and the relevant stake will be returned to your real money balance.

7. Account Security and Responsibility

7.1 Login Credentials

You are solely responsible for maintaining the confidentiality of your account login details. You must not share your username, password, or any account access information with any other person. Westace Casino will not be held liable for any loss resulting from unauthorised access to your account that arises from your failure to maintain the security of your credentials.

7.2 Suspicious Access

If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately at support@westace-casino-nz.com or by calling +64 9 881 7614. We will take reasonable steps to secure your account following such notification.

7.3 Device and Network Responsibility

You are responsible for ensuring that the devices and networks you use to access Westace Casino are secure and free from malware, spyware, or other software that could compromise your account. We recommend using a private connection when conducting financial transactions through the platform.

8. Prohibited Activities

The following conduct is strictly prohibited on the Westace Casino platform:

• Using the platform for any unlawful purpose, including money laundering or the financing of criminal activity
• Attempting to hack, reverse engineer, or otherwise tamper with our software, servers, or game systems
• Using automated tools, bots, or scripts to interact with any part of the platform
• Colluding with other players, whether in live casino games or any other format
• Registering more than one account for the same person
• Providing false, misleading, or fraudulent identification documents
• Engaging in chargebacks or attempting to reverse completed deposits after the funds have been used
• Exploiting software errors or bugs to obtain a financial advantage, rather than reporting them to us
• Accessing the platform using a VPN, proxy, or other tool specifically to circumvent geographic restrictions or account suspensions

Any player found to have engaged in prohibited conduct may have their account suspended or closed, associated winnings voided, and any remaining balance forfeited. We will report suspicious activity to the appropriate authorities where required by law.

9. Responsible Gambling

9.1 Our Commitment

Westace Casino is committed to supporting responsible gambling. Gambling is an entertainment activity and is not intended to be a source of income or a solution to financial difficulties. We take the welfare of our players seriously and provide a range of tools to help you stay in control of your gambling activity.

9.2 Player Tools

The following responsible gambling tools are available through your account settings:

• Deposit limits: set daily, weekly, or monthly caps on the amount you can deposit
• Session time limits: specify how long you can remain logged into your account in a single session
• Reality checks: receive periodic on-screen reminders of your session duration
• Loss limits: set a ceiling on how much you are willing to lose within a given period
• Self-exclusion: voluntarily exclude yourself from the platform for a defined period or indefinitely
• Account cooling-off: take a short break from gambling without permanently closing your account

To activate any of these tools, visit the Responsible Gambling section in your account or contact our support team directly.

9.3 Self-Exclusion

If you wish to self-exclude, we will apply the exclusion promptly upon your request. During a self-exclusion period, you will not be permitted to log into your account, and we will take reasonable steps to prevent you from receiving marketing communications. Self-exclusion periods cannot be shortened once applied. If you request permanent exclusion, your account will be closed and any remaining real money balance will be refunded to you following standard verification procedures.

9.4 External Support Services

If you are concerned about your gambling behaviour or that of someone you know, we encourage you to seek support from these organisations:

• Gambling Therapy – free online support for anyone affected by problem gambling
• BeGambleAware – information, advice, and support for safer gambling
• The Problem Gambling Foundation of New Zealand – 0800 664 262

9.5 Underage Gambling Prevention

We strongly encourage all adults sharing a device with children to use parental control software to prevent access to gambling websites. Third-party tools such as those available through your internet service provider or device operating system can assist in restricting access. Westace Casino bears no responsibility for access by minors where the account holder has failed to take reasonable precautions.

10. Privacy and Data Protection

10.1 Data We Collect

Westace Casino collects personal data from you in the course of providing our services. This includes information you provide directly during registration and verification, as well as data generated through your use of the platform, such as transaction history, game activity, and device information. Full details of the data we collect and how we use it are set out in our Privacy Policy.

10.2 Compliance with the Privacy Act 2020

Your personal data is handled in accordance with the New Zealand Privacy Act 2020. You have the right to request access to personal information we hold about you, to request correction of inaccurate information, and to make a complaint if you believe your privacy rights have been breached. Such requests can be directed to support@westace-casino-nz.com.

10.3 Data Sharing

We may share your personal data with third parties in the following circumstances:

• With our licensed software and payment providers, to the extent necessary to deliver the services you have requested
• With identity verification and fraud prevention services as part of our KYC obligations
• With regulatory and law enforcement authorities where required by law
• With our AML compliance partners, in accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009

We do not sell your personal data to third parties for marketing purposes.

11. Anti-Money Laundering

Westace Casino is committed to operating in compliance with applicable anti-money laundering legislation, including New Zealand’s AML/CFT Act 2009. We conduct due diligence on all accounts and transactions as part of this commitment. Where unusual activity is identified, we may:

• Request additional documentation from you regarding the source of your funds
• Temporarily restrict your account while an investigation is conducted
• Report the activity to the appropriate regulatory or law enforcement body

We will not provide advance notice of any such report, as doing so would itself constitute an offence under applicable legislation.

12. Intellectual Property

All content on the Westace Casino website, including game graphics, logos, text, software, and any other materials, is the property of Westace Casino or its licensors and is protected by intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
You must not:

• Copy, reproduce, or redistribute any content from the platform without prior written permission
• Use our trademarks, branding, or logos in any manner not expressly authorised
• Attempt to extract or scrape data from our platform by automated means

13. Limitation of Liability

13.1 General Limitation

To the fullest extent permitted by New Zealand law, Westace Casino’s liability to you in connection with these Terms or your use of the platform is limited to the amount of real money held in your account at the time the claim arises. We are not liable for indirect, consequential, or incidental losses, including but not limited to loss of profits, data, or opportunity.

13.2 Platform Availability

We aim to maintain continuous availability of the Westace Casino platform, but we do not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may result in temporary downtime. We will not compensate for losses arising from service interruptions where reasonable steps to minimise disruption have been taken.

13.3 Third-Party Content

Games and services provided by third-party suppliers, including all software providers listed under Section 6.1, are subject to the terms and conditions of those providers. Westace Casino is not responsible for the conduct or reliability of third-party services beyond what is within our reasonable control as the operator.

13.4 Consumer Guarantees Act 1993

Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those Acts apply and cannot be contracted out of, your rights under those Acts are preserved.

14. Account Suspension and Termination

14.1 Suspension by Us

Westace Casino may suspend or terminate your account at any time without prior notice if:

• You are found to have breached any of these Terms
• We suspect fraudulent, abusive, or unlawful activity on or through your account
• We receive a court order or regulatory instruction requiring us to do so
• Your account shows activity consistent with problem gambling and self-exclusion is appropriate
• You have provided false information at any stage of your relationship with us

14.2 Closure by You

You may close your account at any time by contacting our support team. Upon closure, any remaining verified real money balance will be returned to you following the completion of any outstanding verification requirements. Bonus balances that have not met wagering requirements will not be returned.

14.3 Dormant Accounts

An account is considered dormant if there has been no login or financial activity for a period of 12 consecutive months. Westace Casino reserves the right to apply an administrative fee to dormant accounts and to close them after a further period of inactivity, in accordance with applicable law and our internal policies. You will receive reasonable notice before any such action is taken.

15. Complaints and Dispute Resolution

15.1 How to Raise a Complaint

If you have a complaint about any aspect of the Westace Casino service, we encourage you to contact our support team in the first instance:

• Email: support@westace-casino-nz.com
• Phone: +64 9 881 7614
• Live chat: available 24/7 via the platform

Please provide as much detail as possible, including your account name, the nature of the complaint, and any relevant dates or transaction references. We aim to respond to all complaints within five business days.

15.2 Escalation

If you are not satisfied with our response to your complaint, you may escalate the matter through the dispute resolution process available under our licence. Our casino operates under licence number 8048/JAZ-2021-157, and the relevant licensing authority provides an independent channel for unresolved disputes.

15.3 Governing Law

These Terms are governed by the laws of New Zealand. For any matter not resolved through our internal complaints process or the licensing authority, the courts of New Zealand have jurisdiction. This does not limit your rights as a New Zealand consumer under applicable legislation.

16. Changes to These Terms

Westace Casino reserves the right to update or revise these Terms at any time. Where changes are material, we will take reasonable steps to notify registered players by email or by prominent notice on the platform before the changes take effect. Your continued use of the platform after revised Terms have been published constitutes acceptance of those revisions.
We recommend revisiting this page periodically to stay informed of the current Terms. If a proposed change is not acceptable to you, you may close your account before the revised Terms take effect.

17. Contact Information

For any queries relating to these Terms, your account, or our services generally, you can reach the Westace Casino team through the following channels:

• Email: support@westace-casino-nz.com
• Phone: +64 9 881 7614
• Postal address: Level 33, ANZ Centre, 23-29 Albert Street, Auckland 1010, New Zealand
• Live chat: available around the clock via westace-casino-nz.com

Westace Casino is committed to fair and transparent communication with all players. If you have a question that these Terms do not address, our support team is available 24 hours a day, seven days a week.