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Responsible Gambling

Westace Casino > Responsible Gambling
Last updated: 01/05/2026
Relevance verified: 10/06/2026

Our Commitment to Responsible Gambling

At Westace Casino, we take responsible gambling seriously. Playing online should be an enjoyable pastime, not a source of financial stress or personal harm. We provide tools, resources and clear information to help every player in New Zealand maintain control over their gaming activity.

Gambling is legal for adults in New Zealand, and Westace Casino supports a safe, informed approach to play. This page outlines the measures we have in place, the support organisations available to Kiwi players, and practical steps you can take if gambling stops feeling like fun.

Understanding Problem Gambling

Problem gambling is recognised under New Zealand law as a public health issue. The Gambling Act 2003 and the Problem Gambling Foundation of New Zealand define it as gambling that disrupts or damages personal, family, or recreational pursuits.

Problem gambling does not always look obvious. It can develop gradually. Some signs worth knowing about include:

  • Spending more money on gambling than you planned or can afford
  • Chasing losses by placing bigger or more frequent bets
  • Feeling restless or irritable when trying to cut back
  • Using gambling as a way to escape stress, anxiety or low mood
  • Borrowing money or selling possessions to fund gambling
  • Hiding gambling activity from family or close friends
  • Neglecting work, study, relationships or other responsibilities

If any of these sound familiar, that is not a reason to feel ashamed. It is a reason to act, and there is real help available in New Zealand.

Tools Available to Westace Casino Players

We provide a range of practical controls that you can apply to your Westace Casino account at any time. These tools are designed to put you in charge of how, when and how much you play.

Deposit Limits

You can set a maximum deposit amount for a daily, weekly, or monthly period. Once you reach that limit, no further deposits can be processed until the period resets. To increase a limit, a cooling-off period applies.

Session Time Limits

Set a cap on how long you play in a single session. When your time is up, you will receive a notification and be prompted to stop. This is useful for players who want to stay mindful of how long they spend at the tables or on the pokies.

Reality Checks

Enable regular on-screen reminders that tell you how long you have been playing and how your session balance looks. These prompts appear at intervals you choose and serve as a practical nudge to reassess before continuing.

Loss Limits

You can specify the maximum amount you are comfortable losing in a given period. Once that threshold is reached, further play is paused until the period ends.

Self-Exclusion

If you feel you need a break from gambling entirely, you can self-exclude from Westace Casino. This removes access to your account for a set period, which you choose. During this time, you will not receive promotional communications from us. To activate self-exclusion, contact our support team directly:

Our support team is available Monday to Saturday, 9AM to 6PM NZST. For urgent matters outside these hours, please reach out via email.

Account Closure

If you decide to stop gambling with Westace Casino permanently, you can request a full account closure. We will process this promptly and ensure your data is handled in accordance with our Privacy Policy.

Protecting Minors

Westace Casino strictly prohibits anyone under the age of 18 from registering or playing. This is a legal requirement under the Gambling Act 2003 and one we enforce actively. Our registration process includes age verification steps, and we reserve the right to request identity documentation at any point.

If you share a device or household with young people, we strongly recommend:

  • Using parental control software such as Net Nanny, CyberSitter, or similar tools
  • Keeping your login credentials private and never saving your password in a shared browser
  • Logging out of your account after every session
  • Enabling device-level screen time controls to restrict access to gambling websites

If you suspect a minor has accessed a gambling account, please contact us immediately at support@westace-casino-nz.com or call +64 9 881 7614.

New Zealand Support Organisations

Several free and confidential services operate in New Zealand specifically to help people affected by problem gambling. Whether you are concerned about yourself or someone close to you, these organisations offer real support.

The Problem Gambling Foundation of New Zealand

A leading provider of gambling harm support services. They offer free counselling, helpline support and community-based programmes across the country.

  • Website: www.pgf.nz
  • Helpline: 0800 664 262 (free, available 24/7)

Gambling Helpline

Run by the Problem Gambling Foundation, the Gambling Helpline provides immediate, confidential support for anyone in New Zealand who is worried about their own gambling or someone else’s.

Gamblers Anonymous New Zealand

A peer support fellowship based on shared experience. Meetings are held throughout New Zealand, and an online meeting directory is available on their website.

Family Services

Gambling harm affects families, not just the individual. The Problem Gambling Foundation and Gambling Helpline both offer support to family members and whānau who are impacted by a loved one’s gambling.

Lifeline New Zealand

If gambling-related stress is affecting your mental health or emotional wellbeing, Lifeline provides free counselling and crisis support around the clock.

Healthy Gambling Habits

Most people who play at Westace Casino do so without any issues. These practical habits help keep it that way.

  • Set a budget before you play and treat it as an entertainment expense, not an investment. Once it is gone, stop.
  • Never gamble when emotional. Stress, frustration or sadness can lead to impulsive decisions that you would not otherwise make.
  • Take breaks. Step away from your screen regularly, even during a winning streak.
  • Balance gambling with other activities. If gaming is taking time away from sport, hobbies, friends or family, that is a sign to reassess.
  • Do not borrow money to gamble. Only ever play with funds you can afford to lose.
  • Accept that the house has a mathematical edge. Gambling is not a reliable income source. Wins are enjoyable, but they are not guaranteed.
  • Check in with yourself regularly. Ask honestly whether gambling feels fun or whether it feels like something you have to do.

How Westace Casino Upholds Responsible Gambling Standards

We operate with respect for New Zealand gambling laws and the wellbeing of our players. Our responsible gambling measures include:

  • Mandatory age verification for all new accounts
  • Staff trained to identify signs of problem gambling behaviour
  • A commitment to not targeting advertising at people who have self-excluded or indicated vulnerability
  • Transparent terms and conditions, with wagering requirements clearly stated for all bonuses
  • Regular review of account activity to identify potentially harmful patterns

Westace Casino does not place promotional communications in front of players who have voluntarily restricted their accounts. We will not attempt to re-engage you with bonus offers if you are on a cooling-off period or under self-exclusion.

Get in Touch

If you have a concern about your own gambling or want to activate any of the tools described on this page, our team is ready to help without judgement.

You can also visit the Contact Us page to send us a message directly.

Gambling should be fun. If it stops being that, we are here to help you take back control.

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