Privacy Policy

1. About This Policy

Westace Casino operates westace-casino-nz.com and takes its obligations around personal information seriously. This Privacy Policy sets out how we collect, use, store, and share information about you when you access our website, create an account, or use any of our gaming services.

We are based at Level 33, ANZ Centre, 23-29 Albert Street, Auckland 1010, New Zealand. Our privacy practices are shaped by the Privacy Act 2020 (NZ), the Information Privacy Principles established under that Act, and the guidance issued by the Office of the Privacy Commissioner. Where our services involve financial transactions, we also comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which affects how we handle identity and transaction data.

By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you have questions at any point, you are welcome to contact us directly before proceeding.

2. Who This Policy Applies To

This policy applies to all individuals who:

• visit westace-casino-nz.com regardless of whether they register;
• create a player account with Westace Casino;
• interact with us by phone, email, live chat, or written correspondence;
• use the Westace Casino mobile application on iOS or Android;
• participate in any promotional, bonus, or loyalty programme offered through our platform.

Our services are intended for adults aged 18 and over who are legally permitted to engage in online gambling. We do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly and close the associated account.

3. What Information We Collect

3.1 Information You Provide Directly

When you register or interact with Westace Casino, we collect information that you give us. This includes:

• full legal name;
• date of birth;
• residential address in New Zealand;
• email address and phone number;
• username and password (stored in encrypted form);
• payment details including card numbers, bank account information, and e-wallet identifiers;
• copies of government-issued identification documents such as a New Zealand passport or driver licence;
• source of funds documentation where required under AML/CFT obligations;
• communications you send to our support team at support@westace-casino-nz.com or by calling +64 9 881 7614.

3.2 Information We Collect Automatically

When you visit our website or use the app, certain technical data is collected without any action on your part. This includes:

• IP address and approximate location derived from it;
• browser type and version;
• operating system and device type;
• pages visited, time spent on each page, and navigation path through our site;
• session duration and login frequency;
• referral source (for example, if you arrived via a search engine or a partner link);
• cookie identifiers and similar tracking data.

3.3 Information From Third Parties

We may receive information about you from third-party sources in certain circumstances, including:

• identity verification providers we engage to confirm your identity in line with AML/CFT requirements;
• payment processors and banking institutions who confirm transaction legitimacy;
• fraud prevention and risk assessment services;
• our gaming software providers (including Evolution, Play’n GO, PG Soft, and Pragmatic Play) who may share session metadata relevant to fair play monitoring.

4. Why We Collect Your Information

We only collect personal information for purposes that are lawful, necessary, and directly connected to providing our services. Under the Privacy Act 2020, we must be transparent about those purposes.

4.1 Account Management and Service Delivery

To open and maintain your player account, process deposits and withdrawals, apply bonuses, and deliver a functional gaming experience across over 10,000 titles on our platform.

4.2 Identity Verification and AML/CFT Compliance

New Zealand law requires us to verify the identity of our customers before allowing certain transactions. The AML/CFT Act 2009 imposes specific due diligence obligations on businesses in the gaming sector. This means we must collect and retain identity documents, confirm your source of funds where applicable, and report suspicious transactions to the New Zealand Police Financial Intelligence Unit (FIU) when legally required to do so. This is not optional and applies regardless of your consent.

4.3 Responsible Gambling

We monitor gameplay patterns to identify signs of problem gambling behaviour. This includes tracking session lengths, betting frequency, loss patterns, and self-exclusion requests. We take these obligations seriously and use personal data to support player welfare, not to exploit vulnerability. If you wish to set deposit limits, take a break, or self-exclude, please contact us at support@westace-casino-nz.com.

4.4 Security and Fraud Prevention

We use your technical and behavioural data to detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other activities that breach our Terms and Conditions or New Zealand law.

4.5 Communications and Customer Support

To respond to your queries, resolve disputes, send transactional notifications (such as deposit confirmations and withdrawal updates), and where you have opted in, send promotional communications about bonuses and new games.

4.6 Legal Obligations

To meet any legal or regulatory requirement imposed on us by New Zealand law, court orders, or requests from competent authorities including the Department of Internal Affairs, New Zealand Police, and the Office of the Privacy Commissioner.

4.7 Analytics and Service Improvement

To understand how players use our platform and improve its design, performance, and game selection. This analysis is conducted using aggregated or pseudonymised data wherever possible.

5. Cookies and Tracking Technologies

Westace Casino uses cookies and similar technologies to make our website function properly and to improve your experience. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

• Essential cookies: required for login, session management, and core site functionality. You cannot opt out of these without stopping use of the site.
• Analytics cookies: help us understand traffic patterns and how players navigate the site. We use this data in aggregate form.
• Preference cookies: remember your settings such as language or display preferences.
• Marketing cookies: used where you have consented to receive relevant promotional content. These may be set by third-party partners.

You can manage cookie preferences through your browser settings at any time. Blocking certain cookies may affect how parts of our site work. For full details on cookie use, please refer to our Cookie Policy, which forms part of this privacy framework.

6. How We Share Your Information

We do not sell your personal information. We do not share it with third parties for their own marketing purposes. Disclosure happens only in specific and limited circumstances:

• Service providers: companies that assist us in delivering our services, such as payment processors, identity verification services, IT infrastructure providers, and customer support software vendors. These parties are bound by contractual obligations to handle your data only as instructed and in accordance with applicable law.
• Gaming software providers: studios such as Evolution, Play’n GO, PG Soft, and Pragmatic Play receive session data necessary to deliver their games. This is limited to what is technically required.
• Regulatory and law enforcement authorities: we disclose information when required by New Zealand law, including to the Police FIU in connection with AML/CFT reporting, or in response to a valid court order or regulatory demand.
• Fraud prevention networks: where we share data with third-party services to identify and prevent fraudulent activity across the gaming industry.
• Business successors: in the event of a merger, acquisition, or business transfer, your information may pass to the new operator, who would be bound by privacy obligations at least equivalent to those set out here.

Any cross-border transfer of personal information is conducted with appropriate safeguards, consistent with Information Privacy Principle 12 of the Privacy Act 2020.

7. How Long We Keep Your Information

We retain personal information for as long as it is needed for the purpose for which it was collected, subject to any longer period required by law.

• Account information is kept for the duration of your active membership and for at least seven years after account closure, in line with AML/CFT record-keeping requirements.
• Identity verification documents are retained for at least five years from the date of the last transaction, as prescribed by the AML/CFT Act 2009.
• Customer support communications are kept for three years after resolution, unless ongoing legal proceedings require a longer period.
• Technical and analytical data may be retained in anonymised or aggregated form indefinitely for internal research purposes.

When data is no longer required, we dispose of it securely using methods appropriate to its sensitivity.

8. Keeping Your Information Secure

We apply technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. These include:

• SSL/TLS encryption across all data transmitted between your browser and our servers;
• encrypted storage of sensitive account credentials and payment data;
• access controls that restrict who within our organisation can view personal information, based on job function;
• regular security assessments and penetration testing of our systems;
• training for staff who handle personal information.

No online system is entirely risk-free. We encourage you to use a strong, unique password for your Westace Casino account and to contact us immediately if you suspect unauthorised access.

9. Your Rights Under the Privacy Act 2020

As a New Zealand resident, you have specific rights concerning your personal information under the Privacy Act 2020. These include:

• Right of access: you may request a copy of the personal information we hold about you.
• Right of correction: if any information we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to complain: if you believe we have breached the Information Privacy Principles, you may complain to us in the first instance, and if unresolved, to the Office of the Privacy Commissioner at www.privacy.org.nz.

To exercise your rights, contact us at support@westace-casino-nz.com or by post to Level 33, ANZ Centre, 23-29 Albert Street, Auckland 1010, New Zealand. We will respond within 20 working days, consistent with our obligations under the Act. In cases where a request is complex or we hold a large volume of information, we may seek an extension and will notify you accordingly.

We may need to verify your identity before processing an access or correction request. This is to protect your information from being disclosed to someone else.

10. Responsible Gambling and Sensitive Data

Information relating to your gambling behaviour, self-exclusion status, and responsible gambling measures is treated as sensitive. We do not use this data for marketing purposes. It is used solely to protect your wellbeing and meet our duty of care obligations.

If you have asked to be self-excluded or have set deposit limits, we will honour those settings and will not use your contact details to send promotional material during any exclusion period.

Players who wish to access support services can visit the New Zealand Problem Gambling Foundation at www.pgf.nz or call the free helpline on 0800 664 262.

11. Children

Our platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe a child has registered with us or shared personal information through our site, please contact us immediately at support@westace-casino-nz.com so we can investigate and take appropriate action, including account closure and data deletion.

12. Links to Other Websites

Our website may contain links to external sites, including those of game studios, payment providers, or affiliate partners. This Privacy Policy does not extend to those third-party websites. We encourage you to review the privacy policies of any site you visit independently of Westace Casino.

13. Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Where a change is material, we will take reasonable steps to notify registered players, which may include an email notification or a prominent notice on the site. Continued use of westace-casino-nz.com after any revision constitutes acceptance of the updated policy.

14. How to Contact Us

If you have questions about this policy, want to make an access or correction request, or wish to raise a privacy concern, please get in touch:

• Email: support@westace-casino-nz.com
• Phone: +64 9 881 7614
• Post: Level 33, ANZ Centre, 23-29 Albert Street, Auckland 1010, New Zealand
• Office hours: Monday to Saturday, 9am to 6pm NZST

If you are not satisfied with our response to a privacy complaint, you have the right to refer the matter to the Office of the Privacy Commissioner. You can do so online at www.privacy.org.nz or by calling 0800 803 909.